Accessing support options
The ways to reach our team and find answers, and when to use each.
Jerett Patterson- Essential
- Growth
- Scale
Everything you need to reach us lives in the top bar of your account. Here is how to get help, and how to pick the right option.
Start a chat with our team
Click the Ask us chat bubble in the top bar to open a chat with our team. Type your question and send it. If we are online, we reply right there in real time.
[image - the top bar of the app with the Ask us chat bubble highlighted]
When we are away
If our team is offline when you write, we do not leave you hanging. Your message opens a ticket automatically, and a team member replies, usually within the next business day. You will find that ticket, and our reply, in your Support center.
Find your tickets and past conversations
Open the chat, then click the life preserver icon at the top of the chat panel to open your Support center. That is where your tickets live and where you reply to them.
[image - the chat panel with the life preserver icon at the top highlighted]
Browse help articles
For how-tos and answers you can read on your own, click the documents icon at the top of the chat panel to open our help articles. You can also open the Help button on any screen for notes about the page you are on.
Support is for people on an active account. Reach out from your account so we can match your message to you.
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